Terms and Conditions

WishViby is a trusted online gift shop in Pakistan, operated by F3TEK Pvt Ltd, a legally registered company in Pakistan. By accessing or shopping on www.wishviby.com (the “Website”), you agree to these Terms and Conditions. These terms are designed to protect your rights as a customer and ensure a smooth, secure, and transparent shopping experience.

By using our Website, you confirm that you have read, understood, and accepted these terms. If you do not agree, please refrain from using our Website or placing an order.

1. Website Use and Access

• WishViby provides an online platform for customized and unique gifts, including chocolates, flowers and gift collections.
• By using the Website, you agree to comply with all applicable laws and avoid any activities such as hacking, misuse, or offensive behavior that could disrupt the Website or services.
• WishViby is a registered business operating under F3TEK Pvt Ltd (Pakistan). It reserves the right to limit or refuse service, terminate orders, or cancel transactions in cases of suspected fraud, policy violations, or misuse of the Website.

2. Order Process

• Orders can be placed directly through the WishViby Website or via our official social media platforms (such as Facebook and Instagram).
• Customers must provide accurate and up-to-date details, including name, delivery address, and valid payment information, to avoid delays.
• An order is considered confirmed and processing begins only after full advance payment has been received and successfully verified.
• WishViby is not responsible for delays or failed deliveries caused by incorrect or incomplete customer information.

Important Note:

Please note, we do not offer Cash on Delivery (COD) as a payment method. This policy ensures that gifts sent to your loved ones are delivered without hassle, and helps prevent misuse, failed deliveries, or unnecessary returns. All orders must be prepaid in full before processing.

3. Order Acceptance & Cancellation

• Placing an order does not automatically mean acceptance.
• An order is considered valid and officially accepted only after full advance payment has been received and successfully verified, and once the product is prepared for dispatch or delivery begins.
• WishViby reserves the right to cancel or delay orders due to:
  • Product unavailability
  • Payment authorization failure
  • Errors in pricing or product description
• If an order is canceled for any of the above reasons, the customer will receive a full refund where applicable.
• Customers may cancel their order at least 24 hours prior to delivery to receive a 50% refund. Cancellations requested after this period will not be eligible for any refund.

4. Delivery and Shipping

• Within Lahore (City Areas): Orders are typically delivered next working day, subject to product availability.
• Other Cities in Pakistan: Delivery is completed within 5–7 working days after payment confirmation.
• If an order is not delivered within 15–20 working days, customers may request a full refund.
• Delivery times may be affected by public holidays, courier delays, bad weather, or other unforeseen circumstances, but customers will be notified via SMS or email.
• Express delivery service for urgent orders is also offered. Customers who require same-day or next-day delivery can contact us directly to check the availability of a delivery rider and place their order. This service is subject to location and rider access and may not be available in all areas. A special service fee will apply for urgent deliveries, which will be communicated at the time of order placement.

5. Refunds Policy

• Refunds apply only if a product is damaged, defective, or incorrect at the time of delivery.
• Customers must notify WishViby within 24 hours of receiving their order to qualify for a refund.
• The customer must return the product to the nearest courier service, and in the case of an approved return, WishViby will bear the courier charges.
• Items with opened packaging or removed security seals are not returnable.
• Approved refunds will be processed within 7–10 working days.
• If a customer is dissatisfied with the quality of the product, they may file a complaint within 24 hours of delivery by submitting clear photographic evidence. Our team will carefully review the issue and, at its discretion, may offer store credit based on the nature of the complaint. If issued, the store credit will be valid for three months from the date of issuance and can be applied toward future purchases on our website.

6. Exchange Policy

• WishViby strictly follows a No Exchange Policy. Once an order has been delivered, exchanges are not accepted under any circumstances.
• Many of our products, such as fresh flowers and other perishable items, are custom-made and prepared specifically based on each customer’s request. This includes personalized preparation, customization, and packaging.
• To minimize errors or misunderstandings, we strongly encourage customers to carefully review all product details, images, and descriptions before placing an order.

7. Product Representation

• Product images on the Website are for illustration purposes only; actual products may vary due to seasonal or stock availability.
• If a product is unavailable, WishViby will provide a replacement of equal or greater value at no additional cost.

8. Pricing, Currency, and Packaging

• Prices are shown in Pakistani Rupees (PKR) when accessed from within Pakistan.
• International visitors may see USD prices for reference.
• Prices displayed on the WishViby website are updated over time and may change without prior notice.
• Product packaging may vary from what is displayed on the Website.
• Product weights, dimensions, and capacities are approximate.
• Color accuracy may vary depending on your device screen or monitor settings

9. Payment Security

• All orders must be paid in full advance before processing.
• Accepted methods: JazzCash, Easypaisa, Debit/Credit Cards.
• Payments are processed using SSL-encrypted and secure gateways to protect customer information.
• WishViby does not store full credit or debit card details; all transactions are handled securely by trusted payment processors.

10. Privacy and Data Protection

• WishViby collects customer details, including name, address, phone, and email, solely for processing and delivering orders and for providing updates about promotions and special offers.
• Limited information is shared with trusted couriers and payment partners solely for fulfillment purposes.
• WishViby, registered under F3TEK Pvt Ltd company (Pakistan), does not sell or share personal data with any unauthorized parties.
• For full details, please refer to our Privacy Policy.

11. Limitation of Liability

• WishViby, registered under F3TEK Pvt Ltd company (Pakistan), is not responsible for delivery delays caused by courier issues, strikes, natural events, or circumstances beyond our control.
• Our liability is limited to the total value of the purchased product.
• While we strive to keep the Website fully operational, we cannot guarantee uninterrupted access at all times.

12. Intellectual Property

• All content, images, designs, and logos on this Website are the property of F3TEK Pvt Ltd (Pakistan).
• Users may not copy, resell, or redistribute any content without written permission.

13. Discounts & Promotions Policy

• Discounted prices will be clearly displayed alongside product images on the website. These discounts are valid only during the specified time and will not apply to orders placed before or after the promotion period.
• Discount deals and offers will be shared with regular customers and subscribers via email to help them prepare their carts in advance.

14. Contact & Terms Updates

• WishViby, registered under F3TEK Pvt Ltd (Pakistan), may update these Terms & Conditions at any time without prior notice. Continued use of the Website implies acceptance of the revised terms.
• If you have any questions or need support, feel free to contact us.