Privacy Policy

Welcome to WishViby, Pakistan’s most trusted online gift shop, where your privacy and security are our top priorities. This Privacy Policy explains how WishViby collects, uses, and protects your personal information when you shop with us. By using WishViby, you agree to the practices described below, ensuring a safe and reliable shopping experience every time.

1. Information We Collect

When you shop with WishViby, we collect basic information such as your name, email, phone number, shipping address, and secure payment details (processed via SSL-encrypted gateways). We may also gather non-personal data like your device type, browser information, and location (via cookies) to enhance your shopping experience and make WishViby your trusted online gifting platform in Pakistan.

2. How WishViby Uses Your Data

We use your information to:

• Process and deliver your orders safely and on time
• Contact you via phone or email for order updates and confirmations
• Share exclusive offers, deals, and updates (with an option to unsubscribe anytime)
• Improve our website, services, and personalized shopping experience

Your personal information is kept confidential and is never shared or sold to outside parties. Limited details, like your name, phone number, and delivery address, may be shared only with our trusted courier and payment partners to fulfill your orders securely.

3. Payment Security and Data Protection

At WishViby, all orders require advance payment to confirm and process your purchase. To keep your transactions secure, every payment is processed through SSL-encrypted and trusted payment gateways, ensuring your sensitive details remain protected at all times. WishViby does not store or have access to your complete credit or debit card information, as all data is transmitted securely to banking networks for authorization.

For your safety, WishViby will never contact you via email or phone asking for your confidential card or account details. If you ever receive such a message claiming to be from WishViby, please ignore it and report it immediately to our support team. By ensuring strict payment security, we make online gifting in Pakistan smooth, safe, and reliable for every customer.

4. Handling Custom Orders and Website Cookies

At WishViby, we may ask customers to upload images or text for personalized gifts, such as photo frames and mugs. These files are used only to create and deliver your order and are not shared or used for any other purpose. Customized products are made based on the details you provide, so please ensure all uploaded images or text are accurate before submission.

To deliver a faster and more seamless shopping experience, we use cookies to store your preferences, improve website performance, and make future visits more convenient. These cookies never store sensitive payment details and can be managed through your browser settings at any time. To protect your privacy, all uploaded pictures for custom orders are automatically deleted from our system within 24 hours of order completion and delivery.

5. Social Media and Your Choices

WishViby connects with customers through platforms like Facebook and Instagram to share promotions, respond to queries, and showcase our products. Any information you share publicly on these platforms remains subject to your social media account’s privacy settings. WishViby may use your voluntarily shared data only for communication and promotional purposes, but will never sell or misuse it.You can manage your privacy preferences by unsubscribing from our emails, turning off cookies through your browser, or requesting data removal.

Contact US

If you have any questions about this Privacy Policy or to request changes to your personal data, contact us:

WishViby – The Name of Trust
Mobile Number: 03224325136
Email: sales@wishviby.com